Managed IT Services encompass an ongoing program that oversees, sustains, and bolsters an organization’s IT network infrastructure. These services also extend their support to cybersecurity protection, enabling businesses to allocate their attention to other growth-oriented endeavors.

This comprehensive coverage encompasses:

  • Servers
  • Networks
  • Computers
  • Backup and Storage
  • Managed Cyber Security
  • Tech Support

There’s An “IT” In Team

When you have a team behind you, your company benefits from multiple years of experience. We previously had one internal person but as our business grew we knew we needed more. The team at ITSS is professional and keeps our data safe.

Emily Porter Executive Director
Renner Otto

What Makes Our Managed IT Services Different

Our Extensive Experience

With a primary focus on providing managed IT services primarily within the Cleveland and Northeast Ohio area, IT Support Specialists boasts a track record of over 30 years in delivering technological solutions to small and medium-sized organizations. Our familiarity with the products we offer and our aptitude for devising bespoke strategies for your business set us apart.

Our Expertise

ITSS tech support team provides immediate and experienced knowledge to solve problems remotely or on site. If further research is required on a challenging issue, our ticketing system will assist with tracking progress. Our team prides themselves on keeping your business up and running providing proactive remote and onsite management of the network including firewalls, computers, servers and back up.

Our Process

We limit our service offerings to select opportunities, prioritizing relationships. Our initial engagement involves meeting with stakeholders on-site to evaluate the existing state of the IT infrastructure. By intently listening to identify pain points, we gain a comprehensive understanding of your organization’s goals and aspirations. Subsequently, we formulate recommendations, devise targeted initiatives, and construct a roadmap for success, which allows us to monitor progress through effective project management. Our commitment to conducting periodic reviews and progress reports ensures that we are equipped to eliminate obstacles hindering your progress.

Benefits Of Managed IT Services

Managed IT services allows you to focus on your business rather than spending hours troubling shooting IT problems.

What We Do

Our mix of tools and helpdesk support provides the systems infrastructure to keep it running in the background. Maintaining an in-house IT department often demands a substantial investment of your time over the long term. Our consultative approach aligns our solutions with your business strategy, and this tailored investment in IT solutions mitigates downtime, service disruptions, and critical security breaches. In an era marked by a surge in ransomware and phishing attacks, our strategy offers enhanced defense capabilities against such threats, surpassing conventional antivirus software.

How We Help

We listen and ask a lot of questions and then consult to devise a custom approach to your organization. The implementation of cutting-edge AI-based tools and streamlined procedures assures you of receiving the finest possible service. Our team of engineers and technicians remain steadfast in supporting your business with a blend of long-term strategies and daily issue resolution.