To keep your down-time as short as possible, ITSS offers 24/7 remote, managed support; and if there’s an issue which can’t be resolved remotely, we’ll come to your site to troubleshoot any physical problems. And because every company has different needs, we offer several customizable packages:
Entire Network Package
If you’re looking for a blanket-coverage, flat-fee solution all year and like to plan costs in a month, quarter, and year, this package is designed for you. It includes:
- Help Desk
- Break Fix
- Ongoing Support
- Server Support
- Network Monitoring
- Coverage for PCs, laptops, PDAs, printers, and software
- Remote Access
This package is created for businesses looking for a set monthly cost for hardware replacement and support for servers. Unlike a computer, you can’t live without use of your server for an extended period of downtime – it’s the heart of your internal operating system. We’ll install monitoring software which will notify us of any potential problems so you can rest assured it’s being given the highest level of care.
Desktop Support Package
Sometimes you only need to place specific pieces of equipment or critical applications into our care. We’ve created an option for you to choose only the components you need, such as:
- Desktop computers
- Specific users
If your business needs some combination of our Network, Server, and Desktop packages, we can easily design a package to best suit your risk level and operations management.
If you need help determining which package will benefit you the most or which combination will keep your company running like a well-oiled machine, contact us here so we can help you develop one based on your needs.
While the majority of our work falls within the normal business work week, we are available 24/7 for after hours emergency support.
From the Blog
ITSS Solution for Client After MPLS Network Mishap Client Dilemma: A client of ours was using a MPLS network that was maintained by Windstream. Although MPLS networks are usually reliable, this network was a huge hassle for our client. They could not increase their...read more